Refund policy

Return and refund policy

R House Industries

Furniture: all sales are final

All furniture sales are final. We do not accept returns or offer refunds on furniture for change of mind, color or size preference, or buyer's remorse. Please review each listing's dimensions and details before you buy, and pick up your order in person or ask us any questions first.

The one exception: if a furniture piece is missing parts or is damaged, we will make it right. Please inspect your furniture when you pick it up or when it is delivered. If anything is missing or damaged, email gtorres@rhouseindustries.com within 7 days of pickup or delivery with your order number and clear photos, and we will arrange a repair, replacement, or refund.

All other products: 30-day returns

All non-furniture products can be returned within 30 days of receiving your item. To be eligible, the item must be in the same condition you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, email gtorres@rhouseindustries.com with your order number. Please do not send anything back before we approve your return. Approved returns go to: 1975 Waldorf St NW, Suite C, Grand Rapids, MI 49544. We will send you a return shipping label and instructions.

Damaged, defective or incorrect items

Please inspect your order when you receive it and contact us right away if an item is defective, damaged, or incorrect so we can make it right.

Non-returnable items

Certain items cannot be returned, such as perishable goods, custom or special-order products, personal care goods, hazardous materials, and gift cards. Please contact us if you have a question about a specific item.

Exchanges

The fastest way to get a different non-furniture item is to return the original item once your return is approved, and then place a new order.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need additional time to post it. If more than 15 business days have passed since your return was approved, please contact us at gtorres@rhouseindustries.com.

Questions

Email gtorres@rhouseindustries.com or call (866) 746-8734, Monday to Friday, 9 am to 4 pm.